InnovaCare Health Continues Critical Member Support Initiatives During Pandemic - InnovaCare Health
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OFP Nurse wearing a face mask.

InnovaCare Health Continues Critical Member Support Initiatives During Pandemic

Relief efforts aimed at keeping members healthy during crisis, including covering delivery costs for prescriptions, groceries and OTC items

WHITE PLAINS, N.Y. — May 13, 2020 – InnovaCare Health, a national leader in integrated and value-based healthcare services, shared updates today about the steps the company continues to take to support the company’s more than 500,000 covered lives during the COVID-19 pandemic.

Since the onset of the pandemic, InnovaCare Health quickly pivoted its business model to better serve members at home during coronavirus-related shutdowns. Through subsidiary MMM Healthcare, the largest Medicare Advantage (MA) plan in Puerto Rico and one of the top 10 largest plans in the country, the company is bringing members the essential items and products they need with several new initiatives:

  • Prescriptions to Your Door. Partnering with more than 400 community pharmacies and drug stores, MMM has expanded its prescription delivery service to help members stay indoors during Puerto Rico’s ongoing shutdown. In the first 6 weeks of the program alone, more than 79,000 prescriptions were delivered.
  • OTC to Your Door. Similarly, the company began covering the delivery costs of over-the-counter supplies for members, who can place orders through a digital catalog in the MMM mobile app or by phone. The program has seen continued growth, and more than 110,000 deliveries were completed within the month of April.
  • MMM to Your Table. MMM is also offering grocery deliveries to provide members fresh foods like bread, meats, vegetables, dairy products and more. The company has partnered with the Puerto Rican Department of Agriculture to ensure each item in these grocery deliveries is exclusively sourced directly from local farmers, providing critical support to the local economy, in addition to improving the lives of members.

“As the island’s largest Medicare Advantage plan, we have a responsibility to protect the health and wellbeing of our most vulnerable citizens, and we are fortunate to be in a position to continue serving the people who count on us in new and innovative ways,” said Orlando González, President of MMM. “The entire MMM family has stepped up to the challenge and worked collaboratively to ensure our members can continue to access the resources they need to manage their health during these challenging times.”

Data shows access to healthy foods and proper medications is a crucial determinant in managing chronic health conditions, particularly those prevalent among Puerto Rico’s aging population such as diabetes, obesity and heart failure.

“Throughout our company’s existence, InnovaCare has built a reputation for serving the populations that need us, when they need us most – and our commitment to the people we serve has never been more important than it is now,” said Richard Shinto, M.D., President and CEO of InnovaCare. “In times of crisis, we rely on the ingenuity and innovative thinking of the entire InnovaCare family to re-imagine how we best serve the people who count on us every day. As the situation evolves, and we increase our understanding of what’s ahead, we will continue to find new ways to meaningfully engage with our members and support them in their healthcare journey.”

InnovaCare’s relief efforts have also included extensive community and provider support. Since March, the company has donated more than 600,000 masks and gloves through MMM Healthcare and is distributing more than 60,000 rapid COVID-19 tests to healthcare agencies and providers across the island.

“In moments of an unprecedented health emergency, the union between the different sectors, the government and private companies, are vital to raise the necessary aid for the people of Puerto Rico. MMM’s response demonstrates its genuine commitment to the service and health of a people,” Gov. Hon. Wanda Vázquez of Puerto Rico said in an official release thanking MMM Healthcare for the donation of rapid tests.

About InnovaCare Health

InnovaCare Health improves the lives of members and physicians through innovative solutions for value-based healthcare. In each unique market the company serves, InnovaCare works across the healthcare ecosystem – with patients, providers, payers and other partners – to increase access to high-quality, affordable care.

Based in White Plains, N.Y., InnovaCare has been on the forefront of value-based care for more than a decade, distributing risk and developing proprietary technologies to inspire patient and provider engagement. Through an integrated portfolio of health plans, medical service organizations, clinical networks and more, the company manages more than 500,000 lives, including more than 150,000 dual-eligible beneficiaries. InnovaCare’s Medicare Advantage plans have received NCQA accreditation and 4.5-star quality ratings from the Centers for Medicare and Medicaid Services (CMS).

For more information, please visit innovacarehealth.com or follow us on Facebook or LinkedIn.